> ## Documentation Index
> Fetch the complete documentation index at: https://docs.miona.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a Panel

> Easily create and manage ticket panels and send them to a dedicated channel in your server.

Miona's ticket system is one of its most powerful features. It allows you to set up ticket panels with customizable [categories](/tickets/category), welcome messages, channel names, and more—all designed to match your server's unique style. With ticket panels, members can reach out for support, and you'll have a clean and structured way to assist them.

<Frame>
  <img src="https://mintcdn.com/miona/T-Ii_MvXcsOpaOcQ/images/tickets/example-panel.png?fit=max&auto=format&n=T-Ii_MvXcsOpaOcQ&q=85&s=1bfdfaa0f015edd2649fe9f1e6209d8e" alt="Example Ticket Panel" width="691" height="243" data-path="images/tickets/example-panel.png" />
</Frame>

## 🛠️ How to Set Up a Panel

Start by creating a panel with the following command:

```sh theme={null}
/tickets create-panel <name> <type>
```

<Note>
  **Available Panel Types:**

  * Panel with Select Menu (Dropdown)
  * Panel with Buttons
  * [Panel with Questions](/tickets/questions)

  By default, you can create 1 panel. Upgrade to [premium](https://www.patreon.com/MionaBot) to create up to 3!
</Note>

Next, open the built-in panel editor:

```sh theme={null}
/tickets edit-panel <name>
```

This will let you customize the embed, text, and style of your panel.

<Tip>
  You can use [variables](/tickets/panel#what-variables-can-i-use) to personalize your messages.
</Tip>

<Frame>
  <img src="https://mintcdn.com/miona/T-Ii_MvXcsOpaOcQ/images/tickets/example-editpanel.png?fit=max&auto=format&n=T-Ii_MvXcsOpaOcQ&q=85&s=5044da36ab0edb9adbfaa3368292067a" alt="Example Edit Panel" width="701" height="328" data-path="images/tickets/example-editpanel.png" />
</Frame>

<Note>
  Some elements like the footer may require [premium](https://www.patreon.com/MionaBot) to edit.
</Note>

Once you're done customizing your panel:

1. Add at least one [category](/tickets/category).
2. Send the panel to a channel using:

```sh theme={null}
/tickets send-panel <name> <channel>
```

***

## ⚙️ Additional Panel Features

### 📨 How to Change the Welcome Message

Edit the message users see when they open a ticket:

```sh theme={null}
/tickets edit-welcome-message <panel>
```

<Frame>
  <img src="https://mintcdn.com/miona/T-Ii_MvXcsOpaOcQ/images/tickets/example-welcome.png?fit=max&auto=format&n=T-Ii_MvXcsOpaOcQ&q=85&s=185fab24b8b715c2a1e0dc61989deca8" alt="Example Welcome Message" width="708" height="402" data-path="images/tickets/example-welcome.png" />
</Frame>

***

### 👥 Managing Access Roles

Access Roles are roles that can view and manage tickets in a panel. You can add or remove roles as needed.

**Add a role with access to tickets:**

```sh theme={null}
/tickets access-roles-add <panel> <role>
```

**Remove a role from ticket access:**

```sh theme={null}
/tickets access-roles-remove <panel> <role>
```

**List all access roles:**

```sh theme={null}
/tickets access-roles-list <panel>
```

***

### 🔔 Managing Ping Roles

Ping Roles are roles that will be notified when a ticket is created. You can add or remove roles as needed.

**Add a role to ping when a ticket is created:**

```sh theme={null}
/tickets ping-roles-add <panel> <role>
```

**Remove a ping role:**

```sh theme={null}
/tickets ping-roles-remove <panel> <role>
```

**List all ping roles:**

```sh theme={null}
/tickets ping-roles-list <panel>
```

***

### 🧾 Customizing Ticket Channel Names

Change the naming format for ticket channels:

```sh theme={null}
/tickets format <format>
```

***

### ⚙️ Global Ticket Settings

Change global settings that apply to all panels:

```sh theme={null}
/tickets settings
```

You'll be able to configure:

* Lock panel channel (Yes/No)
* Auto-delete ticket channel when closed (Yes/No)
* Save ticket transcripts (Yes/No)
* Confirm before closing tickets (Yes/No)
* Limit number of tickets per user (Server/Panel/Category/Unlimited)
* Set a log channel for ticket activity

<Frame>
  <img src="https://mintcdn.com/miona/T-Ii_MvXcsOpaOcQ/images/tickets/example-settings.png?fit=max&auto=format&n=T-Ii_MvXcsOpaOcQ&q=85&s=da833281e85981b2c5fe0b4923cd765e" alt="Example Ticket Settings" width="709" height="606" data-path="images/tickets/example-settings.png" />
</Frame>

***

### 📄 Ticket Logs Channel

Set the channel where ticket logs are sent:

```sh theme={null}
/tickets logs <channel>
```

***

### 🗑️ Deleting a Panel

Remove a panel with this command:

```sh theme={null}
/tickets delete-panel <name>
```

***

### 🧩 Using Variables

You can insert variables into most messages using the built-in editor. For a list of all available variables:

```sh theme={null}
/tickets variables
```

Or visit: [Variables Guide](/variables)