Custom Questions
Create ticket panels with custom questions.
✨ Overview
This feature allows you to create ticket panels that include custom questions users must answer before a ticket is created. Their responses will be included in the initial ticket message, providing context right from the start.
🎛️ Creating a Panel with Questions
To begin, you’ll need to create a Panel with Questions. Only this panel type supports adding custom questions.
Once created, you’ll be prompted to:
- Choose a default category where the tickets will be created
- Add your custom questions
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.
When prompted for default category, you have up to 5 minutes to select a category channel where ticket channels will be created. If you don’t select a category within this time, the panel will be automatically deleted.
📤 Sending the Panel to a Channel
After setting up your panel and questions, make sure to send the panel to a specific channel so users can interact with it:
Need help sending your panel? Check out the Panel Setup Guide for detailed instructions.
⚙️ Managing Panel Questions
➕ Add a Question
To add a new question to your panel:
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.
➖ Remove a Question
To remove a specific question from a panel:
✏️ Edit a Question
To modify an existing question:
📋 List All Questions
To view all the questions currently assigned to a panel:
✅ You’re all set! Enjoy your fully customizable ticketing system.