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✨ Overview

This feature allows you to create ticket panels that include custom questions users must answer before a ticket is created. Their responses will be included in the initial ticket message, providing context right from the start.
Example questions form

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🎛️ Creating a Panel with Questions

To begin, you’ll need to create a Panel with Questions. Only this panel type supports adding custom questions.
Once created, you’ll be prompted to:
  • Choose a default category where the tickets will be created
  • Add your custom questions
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.
Example selecting default category
When prompted for default category, you have up to 5 minutes to select a category channel where ticket channels will be created. If you don’t select a category within this time, the panel will be automatically deleted.

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📤 Sending the Panel to a Channel

After setting up your panel and questions, make sure to send the panel to a specific channel so users can interact with it:
Need help sending your panel? Check out the Panel Setup Guide for detailed instructions.
Example questions created

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⚙️ Managing Panel Questions

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➕ Add a Question

To add a new question to your panel:
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.

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➖ Remove a Question

To remove a specific question from a panel:

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✏️ Edit a Question

To modify an existing question:

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📋 List All Questions

To view all the questions currently assigned to a panel:
✅ You’re all set! Enjoy your fully customizable ticketing system.