Create ticket panels with custom questions.
This feature allows you to create ticket panels that include custom questions users must answer before a ticket is created. Their responses will be included in the initial ticket message, providing context right from the start.
To begin, youβll need to create a Panel with Questions. Only this panel type supports adding custom questions.
Once created, youβll be prompted to:
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.
When prompted for default category, you have up to 5 minutes to select a category channel where ticket channels will be created. If you donβt select a category within this time, the panel will be automatically deleted.
After setting up your panel and questions, make sure to send the panel to a specific channel so users can interact with it:
Need help sending your panel? Check out the Panel Setup Guide for detailed instructions.
To add a new question to your panel:
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.
To remove a specific question from a panel:
To modify an existing question:
To view all the questions currently assigned to a panel:
β Youβre all set! Enjoy your fully customizable ticketing system.
Create ticket panels with custom questions.
This feature allows you to create ticket panels that include custom questions users must answer before a ticket is created. Their responses will be included in the initial ticket message, providing context right from the start.
To begin, youβll need to create a Panel with Questions. Only this panel type supports adding custom questions.
Once created, youβll be prompted to:
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.
When prompted for default category, you have up to 5 minutes to select a category channel where ticket channels will be created. If you donβt select a category within this time, the panel will be automatically deleted.
After setting up your panel and questions, make sure to send the panel to a specific channel so users can interact with it:
Need help sending your panel? Check out the Panel Setup Guide for detailed instructions.
To add a new question to your panel:
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.
To remove a specific question from a panel:
To modify an existing question:
To view all the questions currently assigned to a panel:
β Youβre all set! Enjoy your fully customizable ticketing system.