This feature allows you to create ticket panels that include custom questions users must answer before a ticket is created. Their responses will be included in the initial ticket message, providing context right from the start.
To begin, you’ll need to create a Panel with Questions. Only this panel type supports adding custom questions.
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/tickets create-panel <name> <type:Panel with questions>
Once created, you’ll be prompted to:
Choose a default category where the tickets will be created
Add your custom questions
Each panel can contain 1 to 5 questions. At least 1 question is required for the panel to function.
When prompted for default category, you have up to 5 minutes to select a category channel where ticket channels will be created.
If you don’t select a category within this time, the panel will be automatically deleted.