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Documentation Index

Fetch the complete documentation index at: https://docs.miona.bot/llms.txt

Use this file to discover all available pages before exploring further.

Miona’s ticket system is one of its most powerful features. It allows you to set up ticket panels with customizable categories, welcome messages, channel names, and more—all designed to match your server’s unique style. With ticket panels, members can reach out for support, and you’ll have a clean and structured way to assist them.
Example Ticket Panel

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🛠️ How to Set Up a Panel

Start by creating a panel with the following command: 
/tickets create-panel <name> <type>
Available Panel Types:By default, you can create 1 panel. Upgrade to premium to create up to 3!
Next, open the built-in panel editor: 
/tickets edit-panel <name>
This will let you customize the embed, text, and style of your panel.
You can use variables to personalize your messages.
Example Edit Panel
Some elements like the footer may require premium to edit.
Once you’re done customizing your panel:
  1. Add at least one category.
  2. Send the panel to a channel using:
/tickets send-panel <name> <channel>

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⚙️ Additional Panel Features

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📨 How to Change the Welcome Message

Edit the message users see when they open a ticket: 
/tickets edit-welcome-message <panel>
Example Welcome Message

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👥 Managing Access Roles

Access Roles are roles that can view and manage tickets in a panel. You can add or remove roles as needed. Add a role with access to tickets: 
/tickets access-roles-add <panel> <role>
Remove a role from ticket access: 
/tickets access-roles-remove <panel> <role>
List all access roles: 
/tickets access-roles-list <panel>

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🔔 Managing Ping Roles

Ping Roles are roles that will be notified when a ticket is created. You can add or remove roles as needed. Add a role to ping when a ticket is created: 
/tickets ping-roles-add <panel> <role>
Remove a ping role: 
/tickets ping-roles-remove <panel> <role>
List all ping roles: 
/tickets ping-roles-list <panel>

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🧾 Customizing Ticket Channel Names

Change the naming format for ticket channels: 
/tickets format <format>

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⚙️ Global Ticket Settings

Change global settings that apply to all panels: 
/tickets settings
You’ll be able to configure:
  • Lock panel channel (Yes/No)
  • Auto-delete ticket channel when closed (Yes/No)
  • Save ticket transcripts (Yes/No)
  • Confirm before closing tickets (Yes/No)
  • Limit number of tickets per user (Server/Panel/Category/Unlimited)
  • Set a log channel for ticket activity
Example Ticket Settings

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📄 Ticket Logs Channel

Set the channel where ticket logs are sent: 
/tickets logs <channel>

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🗑️ Deleting a Panel

Remove a panel with this command: 
/tickets delete-panel <name>

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🧩 Using Variables

You can insert variables into most messages using the built-in editor. For a list of all available variables: 
/tickets variables
Or visit: Variables Guide