Managing Categories
Create and assign ticket categories to panels for organized support.
Each ticket panel must have at least one assigned category to work properly. A category defines where the ticket channels will be created and helps keep your support system organized.
You can assign multiple categories to a single panel, giving users options to choose from when opening a ticket.
Question Panels do not support categories.
๐ ๏ธ Adding a Ticket Category
To add a new category to a panel, use the command below:
After running this command, a form will appear where you can provide:
- Name of the category
- Description
- Emoji
Once submitted, the category will be added to the selected panel!
Need to display your panel? Use:
โ๏ธ Editing a Ticket Category
To modify a categoryโs details, run:
โ Removing a Ticket Category
To remove an existing category from a panel, use:
๐ Listing All Categories
To view all categories assigned to a panel, run: